Administrative Support

Job Description

This is your opportunity to be part of something outstanding!
We are delighted to announce that following the CQC inspection our final Trust rating is an overall Good.

This means a Good for all 5 domains: Safe, Effective, Caring, Well-led, Responsive.
We are one of only four Mental Health and Learning Disabilities Trusts to achieve this for all 5 domains and the only one in the West Midlands.

Our Community Services for Older People was rated as outstanding.

Our Trust provides mental health, learning disability and children and family services across South Staffordshire, Shropshire and Telford & Wrekin. We have over 350 inpatient beds and a broad range of community services such as crisis resolution and home treatment, early intervention and memory services.

Specialist mother and baby, eating disorder and medium secure forensic mental health services care for patients from across the region and we have contracts across the country for IAPT, addiction and some health services in prisons as well as hosting a network for inpatient mental health care for serving military personnel.

Our 3,500 staff serve a local population of 1.1 million in Shropshire and South Staffordshire, and within a range of services based from Leeds to the Isle of Wight and Liverpool to Cambridge.

We are an innovative and forward thinking organisation with an expanding portfolio of services. This means we can offer our staff genuine opportunities to develop their careers, gaining experience working across a number of specialisms. We are renowned for investing in and supporting our employees and have a strong ethos of continuous professional development.

We are proud to work in partnership with Step into Health, Career Transition Partnership, The Royal Foundation and Walking with the Wounded supporting ex-service personnel into a career in the NHS.

We have an exciting opportunity for an Administrative Assistant within our busy Mental Health Administrative Service working in the East area of South Stafordshire in the East Admin Hub and covering the spokes in Lichfield, Burton and Tamworth.

We are looking for a confident, motivated and enthusiastic individual to provide administrative support within a multi-disciplinary team. The ideal candidate will hold an NVQ level 2/ RSA11 qualification or equivalent and possess excellent communication skills on all leavels. The role will involve handling telephone calls which are often of a sensitive nature, and recording accurate and concise messages.

You will also require a good working knowledge of Microsoft Office packages and possess excellent copy and audio typing skills.Experience of working within a health service enviroment, using patient administration systems would be a great advantage. The role includes working accurately to provide full administrative support including correspondence, often from a digital dictation system.

The post holder in expected to be flexible in their approach to the needs of the service which will require them to provide admin support to others where necessary.

For informal enquiries please contact: Denise Freeman, Team Leader, East Admin Hub on 07866 372490

IMPORTANT INFORMATION about your application. Please read. . . . . . . . . . . .

1. UPDATES & CORRESPONDENCE – All correspondence will be sent via email to the email address you used when making your application. Please check your email regularly. If you have selected updates by text messaging we will also correspond via this method.

2. EMPLOYMENT CHECKS – If selected for interview, you will be sent an email with the details of the documentation you need to bring along with you to verify your Right to work in the UK, your identity and DBS Check. Failure to bring the documentation will delay your employment if you are successful at interview.

3. REFERENCES – Please ensure you provide email addresses for all referees for the last 3 years of employment and advise of any gaps in employment.

South Staffordshire and Shropshire Healthcare NHS Foundation Trust is an Equal Opportunities employer and operates a no smoking at work policy.

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment.

As part of our safe recruitment practice, if appropriate for the role, it is mandatory requirement for all newly appointed staff to be registered with the DBS Update Service.

The Trust has a positive attitude to employees and job applicants with mental health issues.

PLEASE NOTE: should we have a high volume of applications the Trust may close the vacancy early.