Census Address Check Assistant Manager

Job Description

Are you well organised with a pro-active approach to your work? Enjoy working in a busy, fast paced environment with a great team of likeminded people ready to support one another? Then this might be the role for you.

A census in the UK is a count of all people and households that is carried out every 10 years. Every effort is made to include everyone, and that is why the census is so important. It is the only survey which provides a detailed picture of the entire population and is unique because it covers everyone at the same time and asks the same core questions everywhere. This makes it easy to compare different parts of the country.

The address check is carried out before the census to confirm the accuracy of the address list that is used to post out the 2021 Census. You will be responsible for a remote team of around 300 field staff.

Job description
We are currently looking for an Address Check Assistant Manager which sits within the Field Force Operations Team and is managed by the Address Check Manager.

This exciting new role is an integral part of the Field Force Operations team. You will be responsible for assisting in ensuring the quality of the Address Register to enable the Field Force to successfully complete the 2021 Census.

This role is responsible for a number of key aspects of the 2021 census field operation planning which will include supporting the 2019 Rehearsal, Address Check activity in 2020 and the 2021 Census in England & Wales. There is an expectation that the post holder will assist with the development and planning of the Address Check exercise, working closely with other parts of the Census Delivery Team.

Responsibilities of the role include (but are not limited to):
• Support the Field Force Operations Team during all field operations between now and 2022
• Develop the strategy & scope of the Address Check to include technical requirements for the field staff workload devices & business benefits for ONS
• Develop cross program stakeholder relationships to ensure effective delivery of the Address Check
• Work collaboratively with key stakeholders to develop processes and procedures across the Census teams
• Analyse, review & present statistical & budget information relevant to the Address Check operational delivery timeframes
• Oversee or develop appropriate documentation, plans & communications throughout the field operations teams
• Provide support as part of the Regional Management Team during the 2019 Rehearsal and 2021 Census

The detailed requirements of the role will change as the programme progresses. You will ultimately become involved in the recruitment of staff and services, testing, implementation and general field operation.

During operational periods of the rehearsal, address check and census, you will be required to provide on call cover to 9pm on a rota basis with the team. This will mean that during these periods, evening, weekend and bank holiday working will be required and leave will be restricted.

Occasional off site travel may be required, and this could include overnight stays.

Person Specification
Essential criteria:
• Operational/field experience, particularly in relation to management of staff performance, managing efficient and effective teams, planning activity and managing resources
• Experience of planning complex process implementation phases involving multiple activities
• Excellent administrative & communication skills both verbal and in writing
• Ability to understand and analyse issues arising during the operational period and formulate solutions to deal with them
• Ability to analyse output data and highlight trends or anomalies
• A customer centric approach
• Experience in management of a highly pressured operational period in terms of decision making, reporting and structured meetings
• Experience of risk management within complex operational phases and planning of detailed contingency plans to respond to risk scenarios
• Effective prioritisation skills to balance key priorities with an attention to detail
• Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness.

Desirable criteria:
• Experience of managing staff in large teams and/or in a remote environment
• Experience of negotiation with key stakeholders
We’ll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Communicating and Influencing
  • Making Effective Decisions
  • Managing a Quality Service
  • Working Together

Technical skills

We’ll assess you against these technical skills during the selection process:
Operational/field experience

As well as a competitive salary, you’ll enjoy:
• Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years’ service in addition to public holidays;
• Good work-life balance – working options include flexible working arrangements Monday to Friday between 7am and 7pm;
• Strong ethos of equality and diversity;
• Up to 3 days paid leave per year for voluntary opportunities;
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and statutory paternity leave of 2 weeks plus an additional week of departmental paternity leave all at full pay;
• Highly competitive contributory Civil Service Pension;
• Career development and progression – Career pathway options such as apprenticeships and recognised qualifications for a variety of professions are available;
• Free onsite car parking in Newport and Fareham;
• Cycle to work scheme

Things you need to know
Successful candidates must pass a disclosure and barring security check.

Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
Assessment at application stage will be based on your CV and personal statement. Your CV should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.

Your personal statement should be no longer than 1250 words. You should use this space to provide evidence for each essential criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions. Success Profiles Behaviour examples are not required at this stage.

In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.

Should you be invited to interview, you will be assessed using various assessment techniques aligned to the new Civil Service Success Profiles, where you’ll be assessed against all the behaviours outlined in the advert.

In certain circumstances, interviews may be conducted by Video Conference.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Sift: w/c 23rd September 2019
Interviews: w/c 7th October 2019

For the full terms and conditions of the post, please see attachment.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :
Name : Holly Harris
Email : CDCTP.vacancy.support@ons.gov.uk
Recruitment team :
Email : ons.resourcing@ons.gov.uk

Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Paul Cudmore, Office for National Statistics, Government Buildings, Cardiff Road, Newport NP10 8XG. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Terms and Conditions 4