Customer Account Manager

This job has been Expired
  • Post Date: May 21, 2019
Job Description
Are you an experienced Customer Account Manager? We have an exciting opportunity to join HM Land Registry (HMLR) to build and manage relationships with strategically important customers. Acting as the ‘voice of the customer’ you will represent the customer’s needs to build and improve the customer experience and maximise HM Land Registry operational effectiveness.

Your professional experience will include solving complex customer problems and making evidence-based decisions with customers. You will be an excellent communicator and have a strong track record of building and maintaining positive and effective relationships with internal and external stakeholders.

To be successful in this role you you will have an in-depth knowledge of your customers, to identify potential opportunities and enable strategic account management to deliver effective results. In addition, you have the ability to interpret data and make recommendations based on analysis. We are looking for someone who will be excited by the opportunity to shape and develop effective customer working with team colleagues and see the challenge of setting and delivering against stretching team and personal targets as a positive opportunity.

To support the HM Land Registry Business Strategy 2017-2022, we have our customers’ needs at its heart and grounded in our values. You will ensure that our decisions are always based on an understanding of our customers’ needs and their expectations, enable us to be more efficient and effective, support our customers with expert people who are committed to providing a brilliant, joined-up customer service and provide quicker and simpler services.

HM Land Registry is a successful, high-performing, innovative organisation. For more than 150 years HM Land Registry has protected and guaranteed people’s land and property rights by keeping and maintaining the Land Register for England and Wales. HMLR’s ambition and transformational agenda are set out in its Business Strategy,

Click on this link to read what it is like to be part of the team:


For more information, please see attached the candidate information pack.


We’ll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Communicating and Influencing
  • Making Effective Decisions
  • Working Together



Civil Service pension schemes may be available for successful candidates.


For further information on our benefits please click on the below link:
Working for HM Land Registry

Things you need to know


Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.
To apply please complete the short application form and take the two online tests. If you successfully pass both tests, please complete the full application form and Personal Statement. The Personal Statement section (in no more than 1200 words) will be considered against the examples and evidence demonstrating the following essential experience within the job description:

• Business Awareness – Comprehensive knowledge and understanding of both the customer’s and your organisation’s business requirements to effectively identify mutual benefits which enhances the working relationship;
• Customer Focus – In depth knowledge of your customers, to identify potential opportunities and enable strategic account management to deliver effective results;
• Planning & Organising – Developing robust (Customer Account) plans, including objectives, action plan and internal and external stakeholder management;
• Professionalism – Building professional relationships with customers, acting with integrity and being a role model of organisational values and behaviours.

The final selection stage will consist of a blended interview and a pre-prepared presentation.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For further information on this role, please contact

For further information on the recruitment process please contact

Online test instructions

Please ensure you complete the online tests as soon as possible but at the latest by midday 31 May 2019. If successful, you will have until midnight 31 May to complete the full application form.

Sift/interview dates and location

The sift will take place week commencing Monday 3 June 2019.
Interviews will take place week commencing Monday 17 June or Monday 24 June 2019 at our office in Coventry or Gloucester.

Further information

Candidates should ensure they read the attached guidance document fully before submitting an application.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information