As Customer Engagement Manager, you will join our Customer & Strategy directorate, responsible for establishing and building relationships with professional customers and internal stakeholders to support HM Land Registry’s business strategy.
Working within the Account Management Team, you will work with a portfolio of HM Land Registry’s customers to undertake a wide range of activities. This includes engaging with customers to understand their business model and needs, encouraging adoption of new and existing products and services and supporting our customers to submit complete and correct applications.
You will manage a portfolio of customers, to include short-and long-term engagement, this engagement will be mainly virtual but there is an expectation that there will be occasional in person meetings which you will need to attend.
You will manage contact strategies with customers ensuring you have relationships across the customers business at all levels including influencer and decision makers, working with customers to actively increase HM Land Registry product and service uptake, identifying and onboarding customers as required.
You will communicate and share information on HM Land Registry strategic developments and activities with customers and gather customer and market insight recording details for wider analyses and progressing with internal stakeholders, supporting the development of products, services, strategies and policies.
You will record and manage customer engagement activity through our CRM system creating effective customer development plans, using data to measure the progress and impact of actions, and adapting ways of working to facilitate continuous improvement.
This role gives you the opportunity to proactively network and collaborate with internal stakeholders across HM Land Registry and collaborate with colleagues to share information, resources and support.
Please see the attached Candidate Pack for more information.
To be successful in this role, you should have experience of establishing, building and managing professional relationships with customers and other stakeholders.
You will have experience of communicating and influencing customers and other stakeholders at all levels using a range of media, and be able to collaborate with colleagues to share information, resources, and support.
You will be adept at interpreting data to identify trends and make recommendations for improvements, along with the ability to prioritise tasks and manage time effectively.
You should be proficient in using Microsoft Office packages, including Word, PowerPoint, Excel, and Teams.
Where an individual taking up the responsibility will be based in our Swansea Office, the ability to speak Welsh is desirable.