Customer Service Advisor (Waterloo)

  • Job Reference: 002193
  • Date Posted: 24 May 2022
  • Recruiter: BPP Education Group
  • Website: https://www.bpp.com/about-bpp/careers
  • Location: London
  • Salary: On Application
  • Bonus/Benefits: Competitive
  • Sector: Call Centre / Customer Service, Higher Education
  • Job Type: Permanent, Full Time

Job Description

To provide an excellent front-of-house experience and a seamless approach to customer services to each student, visitor, and member of staff, ensuring premium first-line support for all queries, regardless of qualification.

Key Responsibilities:

Your role as Customer Service Advisor will be a multifaceted one, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties.

This will include:

  • Build close relationships with students, maintain excellent product knowledge
  • Cover reception as part of a rota (includes weekends and evenings)
  • Manage the centre's Computer Based Testing
  • Provide support for BPP events
  • Maintain up-to-date and relevant student contact details
  • Provide first line response to IT queries and troubleshoot issues
  • Log issues with the IT service desk
  • Undertake general administration tasks
  • Ensure the reception area is kept clear and tidy
  • Ensure all course registers are input into the relevant system
  • Distribute all internal and external post
  • Manage refreshments and room bookings for internal and external events
  • First point of contact for facilities/building issues that arise
  • Provide classroom support
  • Act as Health & Safety Contact, First Aider and Chief Fire Marshall.
  • Complete paperwork to eRisk standard.
  • Participate in quarterly H&S meetings.
  • Dedicated to ensuring that students have an excellent experience whilst being at BPP.
  • To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication

Department: Facilities & Customer Services