Emergency Medical Dispatcher Grade 1 Band 3

Job Description

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 4,500 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.

We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.

However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries.

As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.

In everything we do, we will provide Care, Clinical excellence and commitment.

Care – Helping people when they need us; treating people with compassion, dignity and respect; having pride in our work and our organisation.

Clinical excellence – Giving our patients the best possible care; leading and sharing best clinical practice; using staff and patient feedback and experience to improve our care.

Commitment -Setting high standards and delivering against them; supporting our staff to grow, develop and thrive; Learning and growing to deliver continual improvement.

Are you looking for a rewarding and exciting challenge?

Do you want to be part of a team that makes a difference with the answer of each emergency call to our operations centre.

Then join us as an emergency medical dispatcher (EMD), answering 999 calls for the London Ambulance Service.

We are looking for motivated, articulate, caring, hardworking individuals who are able to stay calm; processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers over the telephone and can demonstrate great communication skills, then working for the London Ambulance Service is an experience like no other.

What can we offer you:

Competitive salary with comprehensive and supportive training
Salary after training £22,811 p.a. Inclusive of HCAS & Unsocial hrs. payment.
Candidates with demonstrable essential skills, experience and knowledge through relevant emergency control room experience will have their starting salary adjusted to reflect this
Development within a motivated and professional team
Continued development to build confidence and knowledge
Support so you can offer the best patient care to those who require it

Our EMD’s are based in one of our two London control rooms where we take in excess of 5,000 emergency calls every 24 hours responding to our patient’s needs.

Applicants will need to be able to work a shift rota which covers days, nights, weekends and bank holidays.

If you are ready for an exciting career take the first step and apply now for 999 Call Handler – Emergency Medical Dispatcher.

Courses will be offered on first come basis. Should a course become subsequently full you will be offered the next available date.

Our next available course start dates are: 18th June 2018 / 6th August 2018
and 17th November 2018.

Please state your preferred course start date in the Supporting information statement and indicate whether you are interested in full time or part time roles.

Successful candidates would be required to complete the 5 week training course on a full time basis.

Advert Closing Date: 28th May 2018

London Ambulance Service NHS Trust is a member of the Business Disability Forum, Business in the Community (Opportunity Now and Race for Opportunity), Stonewall and a member of Inclusive Employers.

For more information on our equalities strategy, please visit our website and review our current equalities strategy.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Correspondence regarding the application will be done via email to all job applicants. Ensure you provide current e-mail address on the job application form and please check your email inbox regularly.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.