HR Contact Centre Team Leader

This job has been Expired
Fixed Term
  • Post Date: August 6, 2018
Job Description

This is a really exciting and busy time for us within our HR Department and we have a great opportunity for an experienced HR professional to join our team.

HM Land Registry (HMLR) is committed to becoming the world’s leading land registry for speed, simplicity and an open approach to data and aiming to achieve comprehensive land registration by 2030. We are a government department created in 1862 to register land and property ownership in England and Wales. The Land Register contains more than 25 million titles showing evidence of ownership for more than 85% of the land mass of England and Wales and safeguards land and property ownership worth in excess of £4 trillion, including around £1 trillion of mortgages.

We have an opportunity available on a fixed term appointment for up to 12 months, to co-manage our front line HR Support Desk, who are responsible for providing a single point of contact and support to all HMLR Managers and staff on HR policy and process issues. This role is crucial to ensure our Line Managers and staff are fully supported in all HR matters.

As HR Contact Centre Team Leader you will be responsible for effectively delivering the service to agreed service levels, promoting a customer service culture and an environment of continuous improvement across the team.

To be successful in this role you will be able to demonstrate similar experience within shared services and practical knowledge of HR policy and procedures, with excellent customer service and communication skills. You will have experience of delivering continuous improvements and the ability to develop and produce both qualitative and quantitative performance data. It is desirable that you have an Associate CIPD qualification or relevant practical experience. We are able to offer this 12 month role as a Fixed Term Appointment OR on secondment terms if your current employer is happy to release you temporarily OR on loan terms if you are already part of the Civil Service.

This is a full or part time opportunity to join an organisation that offers an outstanding rewards package including a competitive salary, Civil Service pension scheme, generous annual leave and flexible working hours. As well as career development, we offer a great range of family friendly policies. You will be based in Castle Wharf House by the canal in central Nottingham, near to bars, cafes and close to the rail and bus stations.

For full details of this position and how to apply, please see the attached Candidate Pack.


Educated to GSCE level standard or equivalent (minimum of two GCSE’s)