Lead Service Designer

Do you want to work on services that are revolutionising the way property and land is transacted in the UK, protecting the security of land ownership worth around £8 trillion and serving millions of home and property owners in an inclusive and productive environment.

We are looking for a Lead Service Designer who can help HMLR transform the way we serve our customers with Land registration services that are customer focused, easy to use, accessible and work across multiple channels, devices, browsers and platforms.

This role requires a Lead Service Designer who can help identify, explore, and understand key challenges and opportunities within our Land registration services across our change programmes and collaborate to test hypotheses and different approaches to ensure that we can deliver the best outcome for the people and colleagues that use our services.

This role is part of the Government and Digital Data Profession and may attract an additional pay supplement. The amount is the result of an additional capability assessment, which will be determined during the application and interview process to assess your capability level.

Job description

In this role you will be a lead service designer working across key strategic programmes of work with multidisciplinary agile teams, collaborating with other digital and technical experts to deliver a wide range of digital services and products that fulfil user needs and business outcomes.

You will lead and co-ordinate service design exploration within key programmes, focused on transforming customer service experience and support, Geospatial data services and modernisation of casework systems, working closely with Product Managers, Business Designers, Architects, Policy, Content and Interaction Designers to mature and adapt our services to meet the needs of all the people who use them. 

You will be responsible for setting the strategy and direction for service design work across these programmes of work engaging and managing stakeholder needs with a focus on leading discussions around a service solution. You will ensure service solutions are insight led, that agile teams are using best practice design methodologies and are meeting Gov.uk service design standards.

You will oversee and manage design work for SEO service designers in programme teams providing direction, coaching, support and feedback. At practice level you will support the Head of design and Design Leads to inform and guide the design practice strategy.

As a senior member of the team, you will positively impact design maturity at HM Land Registry, the skills and development of designers, and cost/time savings from well-designed services for both the organization and customers. Collaborate with the Head of Design to set design direction and good practice within the directorate, communicate with senior leadership the value it brings to the organisation and to build and support the design practice and community.