Service Design and Transition Analyst

Job Description

Do you have experience of service management processes specifically related to the transition of services? If so, we would like to hear from you!

It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for a Service Design and Transition Analyst to join our Digital, Data and Technology team to help us to achieve this.

The IT Operations Practice sits within the Digital, Data and Technology directorate and is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. It consists of a number of technical teams which provide support, monitor and operate technical solutions.

The Service Design and Transition team are responsible for the seamless transition to business as usual of enhancements to existing services and implementation of new services. They work through the solution development lifecycle to ensure that future changes are effectively implemented and supported.

The role holder will act as a co-ordination point between the IT Operations Practice and other areas of the organisation to ensure a smooth transition of services into the production environment, managing Early Life Support and transition of support following that period.

For more information about the role, please see the attached candidate pack.


  • Relative experience in an IT field or holds a qualification in Information Technology or a related area (Degree Level or equivalent).


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Working Together
HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development.

You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working, to help you achieve a work-life balance that works for you and us. HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs.

HM Land Registry is a great place to work, where difference is celebrated.

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Attachments: Service Design and Transition Analyst - Candidate Pack