Service Support & Operations Officer

  • Job Reference: UOS041224
  • Date Posted: 7 June 2024
  • Recruiter: The University of Sheffield
  • Website:
  • Location: 31 Claremont Crescent / 9 Northumberland Road, Sheffield
  • Salary: £25,724 to £26,444
  • Sector: Administration, Education, Higher Education
  • Job Type: Full Time

Job Description

We have an exciting opportunity for a flexible and adaptable individual with excellent organisational skills and excellent interpersonal skills to join our established administrative team.

The role of Service Support and Operations Officer is a front-facing administrative role within the University of Sheffield’s Student Mental Health, Counselling & Therapies Service. You will be responsible for supporting our Wellbeing Service and Mental Health Guidance and Liaison Desk, including developing processes and service delivery.

Whilst you will work closely within the established administrative team, it is important that you are able to work autonomously with a high level of accountability. Excellent customer care and interpersonal skills are essential to complement the clinical governance provided by the clinical staff. The role requires a keen eye for detail, accuracy, and organisational competence, along with an empathetic approach when dealing with distressed clients. Multi-tasking is a key skill required for this role, balancing being a key contact for the services with developing and delivering core administration processes.

The position is primarily designed to support our clinical professional staff and requires resilience and diligence to provide an effective and efficient support service.

We offer:

• 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
• Up to 5 days of paid time off to cover emergency caring responsibilities.
• A highly competitive pension scheme.
• Discounts at participating shops and cinemas, and a cycle to work scheme.
• A commitment to your development, with programmes, learning modules and mentoring schemes.
• An inclusive and diverse workplace.
• A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.

This post is 21 hours per week. Ideally the successful candidate would be able to work on a Tuesday, Wednesday and Friday. Late-night opening one night per week on a rotation basis (Wednesday)

Further information can be found at

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

Apply now by clicking on the Apply button located near the top of your screen.