CRM Officer (Systems)

We’re looking for a dynamic and dedicated individual to join the Digital Enablement and Development team, based in Student Recruitment, Marketing and Admissions. This is an exciting opportunity to play a crucial role in improving the experience of our prospective students throughout their journey to study with us, providing a high level of customer service, coupled with technical expertise and innovation to ensure we offer a premium service to all our prospective students.

The ideal candidate will have a passion for learning and engaging with a wide range of systems, including enterprise CRMs, with an interest in developing and implementing solutions across a wide range of use cases. You should be forward-thinking, with the sense to think outside the box when necessary, and be confident in working with both IT and non-specialist colleagues to understand their needs.

As we work to implement a new CRM for Student Recruitment and Marketing, a willingness to learn and engage with new systems will be essential, as will working closely with colleagues in IT and adjacent services to bring our vision to life.

You will be expected to take a collaborative and considered approach, acting as a subject matter expert for the systems and processes you are responsible for. We are looking for someone to play a part in delivering robust and considered solutions that support our strategic goals, inspire best practice, and develop training and development for new approaches, as we seek to offer a premium prospective student experience in all we do.

We provide a supportive and collaborative workplace and are committed to exploring flexible working opportunities which benefit the individual and the University. Within Student Recruitment, Marketing and Admissions team our approach is hybrid, with a mix of time on campus and working from home.

About the University:
We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development. Further information can be found at https://www.sheffield.ac.uk/jobs/benefits

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

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