This is an important role with responsibility for managing the firm’s sector and key account activities, and flagship events, CRM, Alumni and client feedback programmes. The Head of Clients & Sectors will bring greater professionalism and consistency to the way we support our strategic sectors and key clients. This will require active and close team management, and the sharing of best practice approaches across sector and client development teams.
The focus is less on detailed knowledge of specific sectors or clients and more on ensuring we are consistently using the best tools and approaches available, and that team members are working collaboratively to deliver the best client service. Coaching and team management will be vital elements of the role, as will co-operation with other teams (Practice Group marketing, international programmes, pitch, pricing and finance).
The Head of Clients & Sectors will report to the Marketing & Business Development Director and will be a key member of the Senior Marketing Team. He/she will manage a team of about 20 covering sector business development, key accounts, flagship client programmes, Alumni programme, client feedback and CRM.